How Kraken helps our purchasers

Phrases like “consumer obsessed” and “client-centric” get thrown round lots lately. At Kraken, these are extra than simply buzzwords.

Since launching over 11 years in the past, the help expertise of our purchasers has been a elementary differentiator at Kraken. Shopper help led by crypto-passionate specialists from all over the world has been, and can proceed to be, a elementary a part of our mission.

Very similar to our industry-leading security and engineering practices, our deal with the consumer expertise isn’t one thing we regularly boast about. As an alternative, it’s one thing we’re dedicated to constantly enhance.

Between the Kraken Learn Center, Kraken Support, and our quite a few crypto specialists, we’ve made it simple so that you can transition into the crypto ecosystem.

However don’t simply take our phrase for it.

We’ve been lauded by client-obsessed organizations all around the world. Most just lately, we earned first place within the “Buyer Success” class on the European Customer Centricity Awards. We had been additionally finalists within the “Finest Buyer Expertise Workforce” and “Finest Worker Expertise” classes.

Let’s have a look at a number of of the consumer expertise requirements which have helped us earn our repute as essentially the most supportive accomplice in your crypto journey.

The Kraken Help distinction

At Kraken, our objective is to offer a protected, collaborative, and clear expertise for our purchasers. To ship on this, we acknowledge the necessity to constantly place one of the best pursuits of our purchasers first. We use a number of instruments to show what is commonly perceived as an intimidating and irritating crypto expertise into one thing that anybody, anyplace, can perceive.

Past our stay chat, voice, and e-mail help specialists, we embed ourselves the place the discussions about the way forward for crypto are happening. You’ll often see us answering purchasers’ questions throughout all the most important social media platforms and offering solutions that help their crypto journey.

Once you do attain out to us instantly, 90% of stay chat messages obtain a response inside 30 seconds. This stage of responsiveness has helped us earn a consumer satisfaction rating of 93%.*

Crypto by no means sleeps. Neither will we.

In relation to your monetary freedom, there’s by no means a break day. As you embark on that journey, regardless of the place you’re on the planet, you’ll need a Kraken crypto specialist by your facet.

We now have by no means been an organization that expects the world to adapt to our method of doing enterprise. Relatively, we adapt to help you. Kraken Help hires specialists from all over the world, able to reply your country-specific questions. Our specialists converse greater than 13 languages, so you may get the solutions you want, once you want them, within the language you favor.

Our Help workforce is obtainable on the telephone, 24/7. Why? Positive, we host a whole bunch of articles that reply potential questions on crypto. However, we perceive that you may want another person to clarify the following step in your crypto journey.

Listening and studying from our purchasers

At Kraken, we perceive that you just depend on our services and products to empower your monetary freedom. We admire your suggestions and use it to enhance Kraken. You may all the time inform us instantly in the event you uncover methods during which we might enhance our instruments and programs.

We prioritize the suggestions you present to our help workforce and champion it inside Kraken to make enhancements that you just, our purchasers, count on. Whether or not you’re in search of new funding strategies, cryptoassets, or superior buying and selling options, we’re all the time listening and we are going to implement your concepts wherever doable. Once you inform us what you want, we attempt our greatest to hear and reply by implementing the in-demand options you need.

On this method, Kraken Help is excess of solely a “contact heart” or consumer help workforce that solutions your questions or guides you thru a course of. At Kraken, Help is a forward-looking instrument for product improvement that performs a elementary position in enhancing our consumer expertise.

In spite of everything, if in case you have a query a few course of or an thought a few new performance, there are hundreds of thousands of others that will profit from this as properly.

No end line on the journey to monetary freedom

In our pursuit to supply one of the best services and products that join all elements of the crypto ecosystem, there is no such thing as a last vacation spot. For this reason we attempt to constantly evolve, adapting to our purchasers’ wants and discovering extra methods to listen to and implement your suggestions.

It’s additionally why we proceed to put money into the individuals, know-how, processes, and requirements that enable us to raised serve our purchasers. We leverage your suggestions, seek for new efficiencies, and make selections based mostly on what we consider will ship one of the best expertise for you.

If a brand new course of could make our response time shorter or our purchasers happier, we are going to attempt to make use of that new commonplace.

On the finish of the day, we’re individuals with a ardour for cryptocurrency, identical to you, and we wish to accomplice with you in your crypto journey.

Want extra proof?

Head over to Kraken’s Support page to see how we help you at each step of your crypto journey.

*Satisfaction rating outcomes from Kraken’s personal consumer satisfaction survey outcomes gathered after consumer interactions