We’re proud to announce that Kraken was once more a multi-category winner on the Customer Centricity World Series (CCWS).
Overcoming robust competitors, this 12 months’s awards comply with our 2023 CCWS Buyer Success and Worker Expertise class wins, together with our 2024 Buyer Perception & Suggestions win.
Our award-winning capability to enhance shopper expertise by way of AI
Within the Finest Use of AI in CX Europe class, we received based mostly on our confirmed leveraging of synthetic intelligence to boost buyer expertise. Measurable enhancements via buyer satisfaction scores, together with considerate integration of moral concerns in AI utilization, had been among the many judging standards.
Our award-winning entry centered round Kai, Kraken’s chatbot and first line of help for our shoppers who contact assist by way of chat. By effectively resolving frequent questions from shoppers, Kai permits our human assist crew to dedicate extra assets to the shoppers who want our signature 6-star assist, whereas permitting shoppers with simply resolved points to be helped immediately.
Ashley Speller, Kraken VP Consumer Engagement, mentioned, “We’re thrilled to have been acknowledged as soon as once more for our dedication to delivering distinctive buyer experiences. These awards are a testomony to the onerous work and dedication of our complete crew, who attempt on daily basis to make a significant impression on our shoppers’ lives. We’re proud to be setting a brand new normal for buyer centricity in our business.”
Kraken acknowledged as a number one client-service employer
Within the Worker Expertise Technique Europe class, the winner was chosen based mostly on how properly corporations had been in a position to present a fantastic surroundings for his or her staff to reside, work and develop inside.
On this entry, we centered on Kraken’s make money working from home insurance policies, assorted wellness packages, in depth skilled growth packages and powerful firm tradition. We proudly proceed our deal with sustaining a collaborative, passionate, and joyful workforce who can share our enthusiasm with our shoppers.
Click on here to learn extra concerning the Buyer Centricity World Sequence Awards and to see the complete record of winners.
These supplies are for basic info functions solely and aren’t funding recommendation or a advice or solicitation to purchase, promote, stake or maintain any cryptoasset or to interact in any particular buying and selling technique. Kraken doesn’t and won’t work to extend or lower the worth of any explicit cryptoasset it makes obtainable. Some crypto merchandise and markets are regulated and others are unregulated; regardless, Kraken might or will not be required to be registered or in any other case authorised to supply particular services and products in every market, and also you will not be protected by authorities compensation and/or regulatory safety schemes. The unpredictable nature of the cryptoasset markets can result in lack of funds. Tax could also be payable on any return and/or on any improve within the worth of your cryptoassets and you need to search impartial recommendation in your taxation place. Geographic restrictions might apply. See Authorized Disclosures for every jurisdiction here.
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